Troubleshooting
Fixes for the common problems: Instagram won't connect, a follower didn't get the DM, a page was refused, a plan limit was reached.
Every SayPage error says what is wrong, and your assistant usually fixes it on its own. When it can't, here is what to do. Still stuck? Write to hello@saypage.ai with your site's address or your Instagram handle and what happened: a person reads every message.
My assistant doesn't see SayPage#
- Check that the connector is added and turned on for this conversation, and that you finished signing in. See Install the connector.
- In ChatGPT, SayPage is added from the desktop app.
- Start a new conversation and ask "Get started with SayPage".
Instagram won't connect#
- The account must be a professional account (Business or Creator). Switching is free, in the Instagram app's settings.
- Ask your assistant for a new link (links expire), or use Reconnect Instagram on your account page.
- Make sure you approve with the Instagram account you want to connect, and that you are signed in to saypage.ai with the same SayPage account as your assistant.
A follower didn't get the DM#
Ask your assistant for the automation's activity: it shows who got the link and where the others stopped.
- First DM never tapped: the link only comes after the person taps the button in the first DM. That's Instagram's rule.
- Asked to follow: with followers-only on, people who don't follow you get a follow request first.
- Monthly limit reached: your plan caps how many different people automations DM each month. New commenters get nothing until the month ends. See Plans and limits.
- The keyword didn't match: the comment must contain the keyword as a whole word; accents and emoji must match exactly. See How keywords match.
- The automation was paused when they commented: comments made while paused are never answered.
- It was your own comment: your own comments never trigger an automation.
A page was refused#
SayPage checks every page before it goes online and tells your assistant why it refused one: ask it to fix that and publish again. Most refusals are technical (a script that loads from another site, an image that isn't uploaded, a link through a shortener) and are fixed in one step. See What a page can contain.
If you think a refusal is a mistake, write to hello@saypage.ai to have a person look at it.
"Publishing is closed on this account"#
SayPage refused or took down several of your pages. Reply to the email SayPage sent you to contest the decision.
Common messages#
| Message | What to do |
|---|---|
| Connect your Instagram professional account first | Ask your assistant to connect Instagram |
| Your plan publishes 1 page at a time | Choose which page stays online: unpublish the other one, or keep it |
| SayPage is not allowed to read insights | Reconnect Instagram and allow it |
| Publishing posts is optional and turned off | Turn it on only if you want SayPage to post for you (Publishing) |
| This image is used by … | Remove the image from those pages and save them, then delete it |
| This account already holds as many images as it can | Delete images no page uses, then upload again |
| An automation sends this page or has a button opening it | Delete that automation or remove its button before unpublishing or deleting the page |
| Instagram has no comment … that … can reach | The comment was deleted, or is under another account's post |
The preview link doesn't open#
Preview links only open for you, signed in to saypage.ai with the SayPage account your assistant uses, and they expire after about an hour. Ask your assistant for a new one.
A post didn't publish#
Ask your assistant to check your recent posts before trying again: the post may already be live. If publishing is off, it needs your approval on Instagram first. Videos report published or failed with the reason a minute or two after you publish them.
Report a page#
If a SayPage page is a scam, impersonates someone or is illegal, report it.